Q4 Profitability Beat
Reported Q4 revenue of $13,800,000,000 with an adjusted operating income rate of 5% (up 10 basis points year-over-year) and adjusted EPS of $2.61 (up 1% YoY), described as better-than-expected profitability for the quarter.
Strong Customer Experience and Fulfillment
Relationship NPS materially improved year-over-year to the highest level in 11 consecutive quarters; Q4 online fulfillment reached a record pace with 70% of online purchases fulfilled within two days.
Computing and Mobile Growth
Delivered the eighth consecutive quarter of positive comparable sales in computing and the fourth consecutive quarter of growth in mobile phones, driven by laptops/desktops/accessories and expanded carrier partnerships.
Marketplace and Ads Scale
U.S. marketplace GMV reached approximately $300,000,000 in Q4; enrolled over 1,100 sellers with >90% of storefront sellers seeing weekly sales; gross advertising collections for fiscal 2026 were just over $900,000,000 (up >7% YoY) with first-party ad investment up ~16% YoY.
Gross Profit Tailwinds from New Profit Streams
Management expects gross profit rate to improve ~30 basis points in fiscal 2027 driven by growth in ads and the U.S. marketplace, with ongoing investments planned to scale these profit streams.
Capital Allocation and Shareholder Returns
Returned $1,100,000,000 to shareholders in fiscal 2026 via dividends and buybacks; announced a 1% increase in the quarterly dividend to $0.96 (13th consecutive year of raises) and plans approximately $300,000,000 of share repurchases in fiscal 2027.
Operational Discipline and Efficiency Actions
Domestic adjusted SG&A decreased $36,000,000 in Q4 driven by lower compensation and health expenses; company highlighted ongoing cost-efficiency programs in supply chain, customer care and reverse logistics.
New-Store and Merchandising Plans
Plans to open six new domestic stores (first new-store growth in >10 years), reposition floor plans in ~70 stores to drive higher-value assortments, and continue vendor-led immersive merchandising rollouts.