Revenue and Top-Line Context
Q1 FY26 total revenue was $5.3M. Management cites Q1 seasonality (post-holiday) and industry volume headwinds as contributors to the decline, while emphasizing actions to restore growth.
Improved Customer Retention
Customer retention rose to 92% in 2026 (from 'high eighties' in 2025), a structural improvement in the subscription business and a stated step toward a >95% year-end retention goal.
Subscription Mix and ARR Momentum
Subscription revenue rose to ~60% of total revenue. ARR per subscriber has increased in 7 of the last 8 quarters; company reports ARR per-subscriber growth (reported +15% YoY from $11K to $12K).
Product Commercialization Driving Upsell
New products are monetizing: social monitoring produced a ~20% ARR lift for upgrading customers (management cites a $200/month lift per upgrader) and ~60% of targeted customers opted in, implying ~$550K in incremental ARR over the next 12 months. Access Verified and the MCP analytics ('Kill the Report') are live as monetizable upsell drivers.
Subscriber and New Customer Growth
Total subscribers ended the quarter at ~1.12K (up 17% YoY from 955). Company reported selling 110 new customers in Q1 and sequentially increased subscribers by ~10%.
Expense Discipline
Operating expenses were $4.7M in Q1, down $580K sequentially (-11%) and down $281K YoY (-6%). G&A and product development costs declined sequentially as well, showing active cost management.
Cash Flow and Liquidity
Operating cash flow improved to $871K in Q1, reflecting improved cash generation; deferred revenue balance remained healthy and management affirmed remaining share repurchase capacity (about half of plan left).
Partnerships and Platform Integrations
Marketplace is operational and Hootsuite is the first integration partner for scheduling/publishing/analytics, positioned to support enterprise customer acquisition and cross-sell opportunities in H2.