AI Adoption and Innovation
TTEC Holdings successfully infused AI into over 150 digital projects and three-quarters of Engage associates' operations, enhancing service quality and operational efficiency.
New Client Acquisitions and Expansion
In 2024, TTEC Engage exceeded its new client acquisition goal with 15 new enterprise client wins and TTEC Digital signed 55 new clients, providing significant potential for future expansion.
Improved Profitability Outlook for 2025
The company expects adjusted EBITDA to increase by 11.2% and non-GAAP operating income to rise by 20% in 2025, demonstrating improved operational efficiency.
Expansion of Recurring Managed Services
TTEC Digital's recurring managed services grew by 10.2% in Q4 2024 and are expected to continue growing by approximately 5% in 2025.