Revenue and Like-for-Like Growth
Group net revenue of EUR 10.2 billion for FY2025 with like‑for‑like growth of +1.3% (excluding hyperinflation effects). Core Services delivered stable growth of +2.7% like‑for‑like.
Geographic Strengths
Strong regional momentum: Americas grew +1.4% like‑for‑like and EMEA delivered close to +4% like‑for‑like, with notable strength in the U.K., South Africa, Egypt, India and Latin America.
Profitability and Margins Met Guidance
EBIT (before nonrecurring items) reported around EUR 1.485 billion with an EBITDA margin reported at ~14.6% (stable versus guidance). Management confirmed delivery versus updated 2025 objectives.
Record Second‑Half Cash Generation and Strong Free Cash Flow
Record H2 cash generation of >EUR 640 million (H2: EUR 642 million) and full‑year free cash flow of EUR 901 million, demonstrating robust cash conversion.
Balance Sheet and Capital Allocation
Net debt stabilized below 2x EBITDA; average cost of debt below 4% and average maturity ~3 years. Board proposed a dividend increase of +7% to EUR 4.50 per share and returned 42% of free cash flow to shareholders via dividend and buybacks.
AI and Future Forward Initiatives
Launched >500 AI projects and the TP.ai strategy; internal AI & efficiency program targeting >EUR 100 million run‑rate savings in 2026 (with planned one‑time implementation costs). Data services for AI and sales/BPO lines showed strong growth (AI data services double‑digit, sales ~7% of group with high single‑digit growth, back‑office/BPO double‑digit).
Strategic & Governance Renewal
Board initiated governance renewal with appointment of incoming CEO Jorge Amar (AI/customer experience expert) starting March 16 and co‑option of new Board members; management launched a comprehensive strategic portfolio review (including potential divestitures and M&A).
Selective M&A and Scope Growth
Scope additions (ZP consolidated and Agents Only) contributed positively to revenue scope effect (~EUR 196 million), helping offset some Specialized Services declines.
Controlled Investment and CapEx Discipline
CapEx was maintained and increased in high‑demand markets to ~2.4% of sales, supporting growth while preserving investment in future capabilities.