The earnings call presented a strong financial performance with record revenue and cloud growth, alongside significant advancements in AI and customer service automation. However, challenges such as deployment delays and pressure on cloud margins were noted.

Company Guidance

During the third quarter of 2024, NICE reported impressive financial results, exceeding its guidance for total revenue and earnings per share (EPS). The company achieved a total revenue of $690 million, marking a 15% year-over-year increase, with cloud revenue growing by 24% to $500 million. Operating income surged by 20% to $221 million, and the operating margin reached a record 32%, up by 140 basis points. EPS for the quarter was $2.88, representing a 27% increase compared to the same period last year. Additionally, NICE generated $159 million in operating cash flow, a 32% year-over-year increase. The company reiterated its full-year revenue guidance of $2.715 billion to $2.735 billion and raised its EPS guidance to a range of $10.95 to $11.15, reflecting a 26% increase at the midpoint. These metrics underscore NICE's strong market position and its ability to drive growth through cloud adoption and innovative AI solutions.

Record Revenue and Cloud Growth

Total revenue reached $690 million, representing a 15% increase year-over-year. Cloud revenue grew by 24% to $500 million, surpassing the $2 billion ARR mark.

Strong Operating Income and Margin

Operating income surged 20% to $221 million, with an operating margin increase of 140 basis points to 32%.

Impressive EPS and Cash Flow

Earnings per share increased by 27% to $2.88. Operating cash flow was $159 million, a 32% increase year-over-year.

Significant Customer Wins and Partnerships

Over 100 large enterprise competitors were displaced year-to-date, and over 40 new partners joined, including 20 international ones.

AI and Customer Service Automation Advances

The CXone Mpower platform was launched, and the ACV of CXone Copilot and Autopilot grew significantly, showcasing advancements in AI-driven customer service.

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NICE (NICE) Earnings, Revenues Date & History

The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced

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NICE Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Aug 09, 2018	2018 (Q2)	- / 1.06	0.9	17.78% (+0.16)	―	―
Nov 08, 2018	2018 (Q3)	- / 1.12	0.95	17.89% (+0.17)	―	―
Feb 14, 2019	2018 (Q4)	- / 1.47	1.35	8.89% (+0.12)	―	―
May 16, 2019	2019 (Q1)	- / 1.18	1.03	14.56% (+0.15)	―	―
Aug 08, 2019	2019 (Q2)	- / 1.25	1.06	17.92% (+0.19)	―	―
Nov 14, 2019	2019 (Q3)	- / 1.30	1.12	16.07% (+0.18)	―	―
Feb 13, 2020	2019 (Q4)	- / 1.58	1.47	7.48% (+0.11)	―	―
May 14, 2020	2020 (Q1)	- / 1.34	1.18	13.56% (+0.16)	―	―
Aug 06, 2020	2020 (Q2)	- / 1.37	1.25	9.60% (+0.12)	―	―
Nov 12, 2020	2020 (Q3)	- / 1.41	1.3	8.46% (+0.11)	―	―

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

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NICE Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Nov 14, 2024	$199.17	$182.19	-8.53%
Aug 15, 2024	$166.78	$174.37	+4.55%
May 16, 2024	$228.10	$198.60	-12.93%
Feb 22, 2024	$225.89	$245.50	+8.68%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.

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