Record Revenue and Top-Line Growth
Full-year revenue increased 14% year-over-year to nearly $2.1 billion; 2026 revenue guide of $2.155B–$2.195B (3%–5% growth) and reaffirmed long-term target of $2.5 billion by 2028.
Margin Expansion and Profitability
Gross margin expanded 150 basis points to a record 55%; gross profit grew 17% year-over-year to over $1 billion. Adjusted EBITDA grew 25% to $553 million and adjusted EBITDA margin expanded more than 200 basis points to ~26%.
Strong Cash Generation and Capital Return
Record free cash flow of $390 million; liquidity of ~$660 million and net leverage of 1.4x. Company repurchased a record $280 million of shares in 2025, returned $87 million in Q4, and has repurchased $720 million since 2021 (reducing shares outstanding ~17% net).
Member Stabilization and Growth Momentum
Membership stabilized in 2025 with two consecutive quarters of sequential member growth to close the year (first time in 5 years). Management expects ending member count growth in 2026 driven by first-year channels (approximately 5% unit growth forecast).
Improved Retention and Member Engagement Metrics
Renewal rates improved 150 basis points to 75%; first-year DTC renewals improved despite promotional pricing. Monthly autopay adoption rose ~100 basis points to 84%; nearly 600,000 AHS app downloads and ~80,000 video chats completed since launch.
Rapid Scale in Non-Warranty Revenue
Non-warranty and other revenue grew 66% year-over-year; new HVAC upgrade revenue grew 48% to $128 million (up $41 million). Moen partnership delivered $15 million in its first full year. Non-warranty guidance for 2026 is $220M–$240M with HVAC expected ~ $165M.
Successful 2-10 Acquisition Integration
Realized more than $20 million of cost synergies (exceeding $10M 2025 target) and contributing incremental volume and builder relationships; migration of 2-10 platform planned for 2026 to capture additional revenue synergies.
Raised Long-Term Margin Target
Company raised long-term adjusted EBITDA margin target from the low-20% range to the mid-20% range, citing structural improvements across pricing, contractor management, supply chain and operating leverage.
Solid Q4 Performance
Q4 revenue grew 13% to $433 million; Q4 gross margin up 70 basis points to 49%; Q4 adjusted EBITDA grew 21% to $59 million; adjusted diluted EPS of $0.23.
Operational and Technology Enhancements
Investments in AI, app functionality (AHS app), virtual experts, SEO and website improvements contributed to higher conversion and member experience; preferred contractor usage remains high (mid-80s).