The earnings call presented a balanced view with significant achievements such as securing a major deal with a US mega bank and launching a new AI product, offset by challenges like a decline in revenue and extended sales cycles. The overall sentiment is neutral as the highlights and lowlights are evenly balanced.
Company Guidance
In the eGain Fiscal 2025 Third Quarter Financial Results Conference Call, the company provided several key metrics and guidance for the future. During the third quarter, eGain reported total revenue of $21 million, which was a 6% decline year-over-year, primarily due to the loss of two large clients in the previous year. SaaS revenue accounted for 93% of the total revenue, with the remainder coming from professional services. The company achieved a non-GAAP net income of $765,000 or $0.03 per share, surpassing the high-end of their guidance range. For Q4, eGain expects total revenue between $22.8 million to $23.3 million and a non-GAAP net income of $1.7 million to $2.2 million or $0.06 to $0.08 per share. For the full fiscal year 2025, eGain revised its revenue guidance to between $88 million to $88.5 million, slightly down from the original range, but raised its GAAP net income guidance to $2.5 million to $3 million or $0.09 to $0.10 per share. The company highlighted a significant expansion deal with a US mega bank, which is expected to positively impact SaaS ARR and contribute to sequential revenue growth into fiscal 2026.
Mega Bank Deal Secured
eGain secured one of its largest deals ever with a US mega bank, expanding its AI knowledge platform to over 100,000 users across more than half the bank.
Launch of AI Agent for Contact Center
eGain launched a new AI Agent for Contact Centers, which is seeing strong customer interest and is already being rolled out by a banking client.
Gartner Recognition
eGain was rated a leader in Gartner's emerging market quadrant for generative AI knowledge management apps.
Profitability Exceeded Projections
The company exceeded its profitability projections and delivered solid operating cash flow.
Increased R&D Investment
R&D spending increased by 15% year-over-year to support product innovation and capitalize on emerging market opportunities.
---
eGain (EGAN) Earnings, Revenues Date & History
The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
Beat
Missed
---
EGAN Earnings-Related Price Changes
Report Date
Price 1 Day Before
Price 1 Day After
Percentage Change
May 14, 2025
$5.06
$5.24
+3.56%
Feb 13, 2025
$6.27
$5.13
-18.18%
Nov 12, 2024
$5.79
$5.37
-7.25%
Sep 05, 2024
$6.49
$5.58
-14.02%
Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.
---
FAQ
When does eGain Communications Corporation (EGAN) report earnings?
eGain Communications Corporation (EGAN) is schdueled to report earning on Sep 04, 2025, TBA Not Confirmed.
What is eGain Communications Corporation (EGAN) earnings time?
eGain Communications Corporation (EGAN) earnings time is at Sep 04, 2025, TBA Not Confirmed.
Where can I see when companies are reporting earnings?
You can see which companies are reporting today on our designated earnings calendar.