Revenue Growth
Total revenue increased by 8% year over year, reaching $23.5 million, with SaaS revenue up by 10% year over year.
AI Knowledge Product Success
ARR for the AI knowledge product line increased by 23% year over year, indicating strong growth in this segment.
New Major Clients and Rapid Deployment
Secured new clients including a large New York health insurer and a multinational energy company, both going live with eGain solutions within 100 days.
Product Innovations and Announcements
Announced three new capabilities at the Solve 25 event, including the AI Knowledge Method, AI Agent 2, and the eGain Composer for developers.
Strong Financial Performance
Non-GAAP net income increased to $4.7 million from $1.3 million a year ago, and adjusted EBITDA margin rose to 21% from 6%.
Cash Flow and Balance Sheet Strength
Generated $10.4 million in cash flow from operations, with total cash and cash equivalents increasing to $70.9 million.