Record Revenue and Strong EPS
Full-year revenues up 10% to a record $72.0 billion; EPS of $15.38, up 15% year-over-year excluding a one-time gain.
Robust Net Card Fee Growth
Net card fees grew 18% and reached a record $10.0 billion for the year; Q4 card fees up ~16% FX-adjusted with expectations to accelerate through 2026 as platinum renewals lap.
Healthy Billed Business and Spend Trends
Total billed spend up 8% (FX-adjusted) in Q4; retail spending +10%, luxury retail +15%, restaurants +9%, US consumer restaurant spend >20%; transactions growth ~9%.
International and Customer Cohort Momentum
International spend up 12% FX-adjusted in the quarter; millennials and Gen Z now the largest share of US consumer spending and the fastest-growing cohorts (average age of new US consumer platinum card = 33; gold = 29).
Net Interest Income and Balance Growth
Net interest income up 12% in the quarter and growing faster than balances; loans and card member receivables increased ~7% year-over-year (with ~1 ppt impact from held-to-sale portfolios).
Strong Credit Performance
Delinquency and write-off rates remained flat and described as 'best-in-class', both still below 2019 levels; management expects generally stable credit metrics in 2026.
Operational and Technology Investments
Annual technology spend ~$5.0 billion (technology investment up ~11% for the year); new third-generation data & analytics platform (public cloud) already reducing time for key marketing and fraud processes by ~90%; plan to migrate 100% of processes by 2027.
Marketing Efficiency and Product Refresh Success
Marketing spend $6.3 billion for 2025 (up 4% YoY); product refresh program (including US consumer and small business platinum) drove strong demand — new US platinum performing above expectations with high engagement and unchanged retention despite higher annual fee; percentage of fee-paying US consumer products up 8 percentage points YoY.
Improving Operating Leverage and Customer Service Efficiency
OpEx as a percentage of revenue down 4 percentage points since 2022 despite higher tech spend; calls per account to service centers down ~25% over three years due to digital self-service enhancements.
Capital Returns and Financial Strength
Returned $7.6 billion in capital in 2025 (dividends $2.3 billion, repurchases $5.3 billion); ROE 34% for the full year; plan to raise quarterly dividend 16% to $0.95 and maintain capital comfortably above regulatory minimums; share count down ~7% since 2022.
2026 Guidance and Multi-Year Aspiration
Full-year 2026 guidance: revenue growth 9%–10% and EPS $17.30–$17.90; ongoing aspiration for 10%+ revenue growth and mid-teens EPS growth over the long term.