Modest Top-Line Growth
Total revenue of $62.1M in Q1 2026, up 2.9% year-over-year (from $60.4M).
Services and Recurring Revenue Momentum
Services revenue $34.0M, up 4.3% YoY and representing 54.7% of total revenues; combined Live Managed Services and Voice AI ARR exit of $80M, growing nearly 20% YoY.
High Growth in Voice AI
Conversational/Voice AI revenue grew >50% YoY; business grew from ~$12M in 2024 to $16.7M in 2025 and management targets ~50% growth to $25M in 2026 and $50M by 2028; Voice AI accounted for ~8% of revenue in Q1.
Strong Product-Specific Traction (Bookings/ARR/Voca)
Bookings increased >80% YoY and new opportunities ~100% YoY; Live Hub ARR grew >20% sequentially and >100% YoY; Voca CIC invoicing up >60% YoY with notable wins in banking, retail and higher education.
Gross Margin Improvement
GAAP gross margin improved to 66.2% (from 64.8% in Q1 2025); non-GAAP gross margin 66.3% vs 65.2% a year ago and within long-term target range (65%–68%).
Cash Generation and Capital Actions
Net cash provided by operations $12.8M for the quarter; cash, equivalents and investments totaled $68.1M; paid $0.20 dividend (~$5.3M) and repurchased 1.7M shares for ~$13.7M during the quarter.
Backlog Growth and Pipeline
Backlog exited Q1 at $79M versus $67M year-ago (+~18% YoY as reported ~15%), supporting revenue conversion in coming quarters; management reiterated full-year 2026 revenue guidance of $247M–$255M and non-GAAP EPS $0.60–$0.75.
Product & Market Wins; Platform Expansion
Multiple strategic wins including a 48‑month Tier 1 SBC/gateway contract, multi-year live platform migration (carrier), 20,000-user initial migration for high-security on-prem Live Pro (expandable to 70,000 users), integration of Meeting Insights with Cisco WebEx (now covering top UCaaS providers) and traction for MIA OP in public sector and healthcare.