Improved Cash Flow
The company generated $23 million of operating cash flow and $8 million of free cash flow, reflecting a positive improvement over the last quarter.
Operational and Strategic Initiatives
Introduction of a value-based pricing model and focus on optimizing product mix and cost of service to improve operational leverage.
Significant New Business Wins
Growth from new business or conversion contributed approximately $45 million or 6.7% of revenue year-over-year for the third quarter.
Strategic Focus on Customer Experience
Investments in tools, systems, and processes to support frontline team members and improve customer retention.