Record Financial and Operating Results
Achieved record levels in core earnings, APE sales, new business CSM, new business value, Net Promoter Score, and straight-through processing. APE sales grew by 40%, with significant growth in Asia.
Strong Performance in Global Wealth and Asset Management (WAM)
Global WAM delivered over $5 billion of net flows and has generated positive net flows in 13 of the past 14 years. Year-to-date net flows exceeded $12 billion in 2024.
Core Earnings and ROE Growth
Core earnings grew 4%, with a 17% increase in Asia and 37% in Global WAM. Core EPS increased by 7% year-over-year, or 11% if adjusted for the impact of global minimum taxes (GMT). Core ROE reached 16.6%.
Digital and AI Advancements
Implemented advanced GenAI capabilities with 11 use cases in production and another 13 planned by year-end. These have led to a 12% reduction in average handle time for North American contact center agents.
Strong Balance Sheet and Capital Returns
Maintained a LICAT ratio of 137% and a leverage ratio of 23.5%. Returned close to $5 billion of capital to shareholders over the past year, including share buybacks.
Positive Actuarial Assumption Changes
Annual actuarial review resulted in a net positive impact, indicating stability in reserve development.