U.S. Subscriber Turnaround Underway
Management reported materially improved U.S. subscriber trends for a second consecutive quarter, describing the quarter as the best U.S. customer metrics in the past 15 quarters. Ohio recorded its best quarter since acquisition with net Internet additions of +2,600, and the recent quarterly Internet decline in the U.S. narrowed to -1,100 subs (significant improvement vs. prior quarters).
Canadian Internet Subscriber Growth and Profitability
Cogeco Connexion added 8,900 Internet subscribers in Q1 and grew adjusted EBITDA by +2% in constant currency (stable revenue and lower operating expenses from cost-reduction initiatives). The company also added 1,100 homes passed (mainly fiber-to-the-home).
Media and Digital Advertising Strength
Cogeco Media revenue increased by +8.1% year-on-year, driven by growth in digital advertising solutions and continued listener engagement.
Customer Service Improvement
Despite a 17% increase in industry complaints, Cogeco reduced overall customer complaints by -15% year-over-year and billing complaints by -25%, and had no breaches to the Internet code; the commission ranked Cogeco as the best telecommunications company in Canada for complaint reduction.
Ratings Outlook Improvement
Moody's and S&P both improved their outlooks on the company’s debt in recent weeks, while DBRS reaffirmed a stable outlook, reflecting improving financial trend visibility and execution progress.
Dividend Increase and Capital Allocation Discipline
Declared a quarterly dividend of $0.987 per share, up +7% year-over-year. Management reiterated focus on reducing leverage toward a low-3x net debt-to-EBITDA target and noted potential for opportunistic buybacks beyond fiscal 2026 once leverage and free cash flow visibility improve.
Transformation and Product Initiatives
The company reaffirmed its 3-year transformation is on track (year 2 focused increasingly on revenue generation), cited cost reductions and AI/automation efforts, and plans to launch an oxio-like fully digital second brand in the U.S. (in-territory) to drive incremental sales.