The earnings call presented a mix of positive developments such as the success of the Loyalty 2.0 program and improved guest satisfaction scores, alongside significant challenges like underperforming restaurants and a decrease in restaurant-level operating profit. While strategic initiatives are showing promise, financial pressures and operational inefficiencies remain areas of concern.

Company Guidance

During the third quarter 2024 earnings call for Red Robin Gourmet Burgers, Inc., CEO G.J. Hart and CFO Todd Wilson provided guidance indicating a steady trajectory toward achieving their financial goals despite macroeconomic challenges. The company reported total revenues of $274.6 million, with a comparable restaurant revenue increase of 0.6%. Notably, Red Robin's guest satisfaction scores (OSAT) have improved by over 13 points since the implementation of the North Star plan, positioning them above the industry average. The company also highlighted the success of their Loyalty 2.0 program, which has significantly boosted guest revisitation rates and transaction frequency, with an average of 150,000 new loyalty sign-ups per four-week financial period. Looking forward, Red Robin anticipates total revenue of approximately $1.25 billion and an adjusted EBITDA of $35 to $37.5 million for 2024, with expectations to maintain or exceed industry average traffic growth. The company is actively working to improve the performance of 70 restaurants that are currently not profitable, which collectively create a 215 basis point drag on restaurant-level operating profit.

Loyalty Program Success

The Loyalty 2.0 program has exceeded expectations, with 150,000 sign-ups per four-week period and increased transaction frequency among members. Over 400,000 previously lapsed members have reengaged, and loyalty members spend more than non-loyalty members.

Improved Guest Satisfaction

Overall OSAT scores have improved by over 13 points, reaching the highest levels since at least 2016 and surpassing industry averages.

Positive Comparable Restaurant Revenue

Comparable restaurant revenue increased by 0.6%, aligning with industry benchmarks and showing sequential improvement in guest traffic throughout 2024.

Marketing and Promotions Efficiency

The company has successfully implemented strategic marketing and promotional offers, including appointment dining, which have driven guest traffic and trial.

---

Red Robin Gourmet (RRGB) Earnings, Revenues Date & History

The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced

Daily Earnings Calendar >

RRGB Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Aug 21, 2018	2018 (Q2)	- / 0.46	0.61	-24.59% (-0.15)	―	―
Nov 06, 2018	2018 (Q3)	- / 0.16	0.21	-23.81% (-0.05)	―	―
Feb 26, 2019	2018 (Q4)	- / 0.43	0.78	-44.87% (-0.35)	―	―
May 30, 2019	2019 (Q1)	- / 0.19	0.69	-72.46% (-0.50)	―	―
Aug 23, 2019	2019 (Q2)	- / 1.03	0.46	123.91% (+0.57)	―	―
Nov 05, 2019	2019 (Q3)	- / -0.24	0.16	-250.00% (-0.40)	―	―
Feb 25, 2020	2019 (Q4)	- / -0.36	0.43	-183.72% (-0.79)	―	―
Jun 10, 2020	2020 (Q1)	- / -6.66	0.19	-3605.26% (-6.85)	―	―
Aug 11, 2020	2020 (Q2)	- / -3.31	1.03	-421.36% (-4.34)	―	―
Nov 05, 2020	2020 (Q3)	- / -0.19	-0.24	20.83% (+0.05)	―	―

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

---

RRGB Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Nov 06, 2024	$6.12	$5.20	-15.03%
Aug 22, 2024	$4.73	$4.34	-8.25%
May 29, 2024	$6.73	$7.73	+14.86%
Feb 28, 2024	$8.60	$7.48	-13.02%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.

---