Service Revenue Growth
Service organic sales grew 5% in Q1 2026 with broad-based strength across all service lines; maintenance and repair organic sales increased 4%, and repair organic sales rose ~10% reflecting solid orders momentum.
Modernization Demand and Backlog Expansion
Modernization orders increased 11% in the quarter and modernization organic sales grew 6%; modernization backlog was up ~30% at constant currency, supporting the view of modernization as a durable multiyear opportunity.
New Equipment Orders Stabilizing Outside China
New equipment orders increased 1% at constant currency (and 5% excluding China); backlog for combined new equipment and modernization increased 9% YoY and total backlog is approaching $20 billion, providing future earnings visibility.
Strong Americas Performance
Orders in the Americas grew more than 20% in the quarter (seventh consecutive quarter of growth), driving positive momentum for new equipment and modernization in that region.
Cash Flow, Capital Return and Balance Sheet Actions
Adjusted free cash flow in Q1 was approximately $272 million, up 46% versus prior year; Otis opportunistically repurchased ~$400 million of shares in the quarter and announced a 5% increase to the quarterly dividend; full-year share repurchase target remains $800 million.
Product and Strategic Investments
Announced majority investment in a digital/AI-enabled multi-branded elevator service provider ('we maintain'), introduced Otis Robust (heavy-duty elevators for data centers/mission-critical environments) and Otis Veeva solutions for aging populations — expected to contribute incremental growth and broaden solution set.
Maintained Full-Year Guidance with Upgraded Profit Range
Full-year net sales outlook of $15.1B–$15.3B with organic sales up low- to mid-single digits; adjusted operating profit expected ~ $2.5B (up $20M–$60M at constant currency) and adjusted EPS guided to $4.20–$4.24 (mid-single-digit increase vs 2025).
Repair Growth Tailwind and Service Strategy Execution
Company expects repair organic sales to grow ~10% for 2026, driven by aging installed base and connectivity (Otis ONE), and management highlighted retention stabilization ex-China and continued investments in service excellence and micro-pricing initiatives.