Significant Retail Revenue Growth
Retail revenue grew by 17.5% to GBP 716 million in Q4 and by 13.9% to GBP 2.668 billion for the full fiscal year 2024.
Increase in Average Orders and Active Customer Base
Average orders per week grew by 16.9% to 476,000 in Q4, with an active customer base increase of 12.1% to 1.1 million.
Operational Efficiency Improvements
CFC efficiency improved with average units per hour rising to 220, up 15% year-on-year, and the Luton CFC reaching 269 UPH.
Customer Satisfaction and NPS Growth
NPS score increased by 4.9 percentage points, marking the highest NPS in the industry.
Strategic Focus on Customer Proposition and Smart Growth
Ocado plans to continue focusing on unbeatable choice, unrivaled service, and good value while increasing customer lifetime value and operational efficiency.