Resilient Australian Economy
The Australian economy has shown resilience with easing inflationary pressures and a potential soft landing anticipated. Business conditions have remained sound, supported by consumer demand and robust levels of business activity.
Strong Business Banking Performance
Business Lending in Business and Private Banking grew by 8% year-on-year, outperforming the system, indicating strong balance sheet outcomes with 35% growth in total lending and 46% growth in deposits over the last four years.
Increase in Customer Deposits
Customer deposits funded 83% of lending, up from 70% in 2019, reflecting a consistent focus on growing customer deposits.
Launch of NAB Goodies Loyalty Program
The NAB Goodies program successfully launched with 2.8 million visits and over $3 million paid in cashbacks since June, enhancing customer engagement.
Improvement in Net Promoter Scores
Business Net Promoter Scores improved in the second half, suggesting better customer experience management compared to the first half.