Strong Business Lending Growth
Australian business lending balances increased by 5.8% in the second half, marking the strongest half-yearly improvement in 3.5 years.
Revenue Growth
Overall revenue grew by 2.9% year-over-year, supported by strong volume growth and a stronger market and treasury income.
Dividend Declaration
Declared a final dividend of $0.85, bringing the total dividend for the year to $1.70, aligning with a payout policy of 65% to 75% of cash earnings.
Improved Customer Advocacy Outcomes
The customer advocacy program reported improved outcomes in 12 of the 20 must-win battles, capturing 400,000 points of customer feedback.
Technology Modernization
Significant progress in modernizing technology infrastructure, with 90% of apps running on modern infrastructure in the cloud.
Strong Deposit Growth
Customer deposits increased to 84% of total lending, a significant improvement from 70% in 2019.
Record Transaction Account Growth
Personal Banking total deposits grew by 9%, driven by a 33% increase in transaction accounts opened in branches.