Strategic Contract Wins
Secured two new Medicaid managed care contracts in the Southwest and Pacific regions with a combined annual contract value of approximately $52 million. Additionally, submitted four state contract renewals totaling over $246 million in annual contract value.
Digital Transformation Progress
Self-service call-to-trip ratio increased to 36.1% from 31% a year ago, with digital reservations supported by API integration and channel enhancements. Automated intake and trip adjudication reduced unit costs by 1.2% year-over-year.
Cost Reduction Initiatives
Launched a company-wide G&A reduction initiative targeting approximately $25 million in annualized savings. Structural realignment and cost-saving measures implemented in late 2024 and early 2025 are expected to drive additional savings.
Improved Operational Efficiency
Implemented a full operating restructure in the NEMT segment, integrating trip operations under unified regional leadership, enhancing decision speed and financial accountability.
Monitoring Segment Growth
Increased Medicaid LTSS referrals by 45% year-over-year in Indiana and launched additional programs in new states. Operating under three active condition-based monitoring contracts.