New Medicaid Managed Care Contracts
Secured two new Medicaid managed care contracts in the Southwest and Pacific region, with a combined annual contract value of approximately $52 million and expected in-year revenue contribution of around $38 million.
Digital Transformation Progress
Self-service call-to-trip ratio reached 36.1%, up from 35% in Q4 and 31% a year ago. Complaints declined 31.2% year over year, and on-time performance rose to 95.2%.
G&A Reduction Initiative
Launched a company-wide G&A reduction initiative targeting approximately $25 million in annualized savings.
Successful Collection of Receivables
Collected a large NCO contract receivable from 2024 of approximately $30 million a month earlier than expected.
Revenue Per Member Increase
Revenue per member per month rose 16% year over year, to $6.35, up 13% sequentially.