Strong Profitability and Net Income
Consolidated net income of BRL 46.8 billion for 2025; Q4 net income BRL 12.3 billion (+3.7% QoQ, +13.2% YoY). Consolidated ROE 24.4% (Brazil 26.0%); adjusted ROE (11.5% capital) consolidated 25.4% and Brazil 27.3%.
Loan Portfolio Expansion
Loan portfolio reached BRL 1,490.8 billion; grew 6.3% QoQ and ~6% YoY (excluding FX: QoQ +4.5%, YoY +7.3%). Management also noted a 40% portfolio growth over the multi-year transformation period.
Efficiency and Unit Cost Improvements
Best-ever consolidated efficiency ratio 38.9% and Brazil 36.9%; efficiency ratio improved from ~44% to ~38.8% over the multi-year period. Unit transaction cost down 45%; consolidated efficiency base moved from 100 (2024) to 94 (2026 view). Q4 Brazil operating expenses rose just 0.5% QoQ; FY noninterest expenses +7.5% (in line with guidance).
Technology and Operational Transformation
Incidents reduced by 99%; delivery speed increased ~2,600%; migrated 15 million clients to the Super App (Super App NPS 80) and referenced broader migration of ~50 million clients to new platform; modernization enabled rapid product rollout (e.g., Pix on WhatsApp, AI-powered offerings).
High Customer and Employee Satisfaction
Employee eNPS of 83 (near historical highs). Consolidated NPS at all-time high with record levels in middle- and high-income segments; Super App NPS 80.
Wealth & Asset Management Growth
Assets under management and administration reached BRL 4.1 trillion. Open platform grew 15% in Q4 to BRL 422 billion. Record net inflows BRL 156 billion in 2025 (+49%). Asset management revenue +14.2% QoQ; advisory & brokerage +17.1% QoQ.
Insurance and Recurring Revenue Momentum
Recurring insurance results increased 130% since 2021; Q4 insurance/pensions +1.9% QoQ and +17% YoY; earned premiums +13% YoY; recurring earnings rose >20% in the year.
Market Leadership and Corporate Achievements
BRL 1 trillion in acquiring transaction volume; leadership in fixed income issuance/distribution with 26% market share and BRL 124 billion originated; Eco Invest Brazil fundraising leadership (BRL 12 billion); multiple Extel/Institutional Investor awards and market leadership in several wholesale areas.
Robust Capital Generation and Shareholder Returns
Pro forma CET1 12.3% at end-2025; distributed BRL 33.7 billion in 2025 (paid & provisioned IOC + additional dividends) with a 72% payout ratio in 2025. Over the multi-year period distributed BRL 105 billion (payout ~57.9%) and delivered BRL 18.5 billion of value creation in 2025.