Revenue Growth and User Engagement
Total revenues were up 15% year-on-year, with general merchandise categories and marketplace and marketing revenue accelerating. Quarterly active customer numbers increased by over 40% year-on-year, with annual active customers exceeding 700 million.
Core Retail Business Performance
Retail revenues increased by 11% year-on-year to RMB 251 billion, with general merchandise category recording 19% year-on-year revenue growth. Marketplace and marketing revenues grew 24% year-on-year.
New Business Developments
JD Food Delivery achieved double-digit quarter-on-quarter growth, narrowing operating losses. The international retail business is establishing capabilities in Europe, and the AI ecosystem is expanding with new product launches.
Margin Expansion in Core Retail
JD Retail's gross margin sustained year-on-year expansion for 14 quarters, up 1.3 percentage points to 19.3% in Q3, with non-GAAP operating income up 28% year-on-year.
AI Strategy and Applications
JD launched new AI products, including a digital human assistant app and AI agent for various sectors, and enhanced retail technology infrastructure, reducing costs and improving sales performance.