Diversified revenue mix and platform resilience
Non-housing transaction revenue reached a record high of 41% of total revenue; existing-home GTV accounted for 67.6% of total GTV, and GTV contribution from connected brands rose to ~63% of existing-home GTV — signaling a more countercyclical and lighter-revenue mix that outperformed broader industry trends.
Existing-home scale and productivity gains
Platform facilitated RMB 2.15 trillion in existing-home GTV for full year 2025; number of existing-home transactions rose >10% YoY and transaction volume from platform-connected stores increased ~15% YoY. Platform had >58,000 connected stores and >445,000 agents at year-end, with per-agent transactions rising (average transactions per connected agent increased ~6% YoY).
Operational efficiency and cost optimization
Company reported improved cost structure and efficiency: operating expenses ratio down 1.4 percentage points YoY; fixed labor costs declined sequentially for four consecutive quarters; G&A expenses down 23.9% YoY and sales & marketing down 17.7% YoY, supporting better profit elasticity across segments.
Home rental business turned profitable with rapid scale
Managed rental units exceeded 700,000 (up ~62% YoY). Rental revenue in Q4 grew 18.1% YoY to RMB 5.4 billion, and full-year rental contribution margin improved to 8.6% (up 3.6 percentage points YoY); rental achieved operating-level profitability for the year driven by lighter product models and improved unit economics.
Home renovation progress on profitability
Full-year revenue for renovation and furnishing grew 4.4% to RMB 15.4 billion with contribution margin improving to 31.4% (up 0.7 percentage points YoY) and operating losses significantly narrowed due to centralized procurement and product standardization.
New-home margin improvement despite scale headwinds
New-home Q4 contribution margin rose to 28.3%, up 2.6 percentage points YoY and 4.2 percentage points QoQ, reflecting lower variable cost ratio and reduced fixed personnel expenses from operational optimization.
Strong shareholder returns and healthy liquidity
Total share repurchases in 2025 were approximately USD 921 million (about +29% YoY), plus a final cash dividend of ~USD 0.3 billion; full-year total shareholder return was ~USD 1.22 billion (+~9% YoY), representing ~170% of 2025 non-GAAP net profit. Cash liquidity (ex-customer deposits) stood at ~RMB 68.7 billion.
Strategic pivot and AI integration
Management articulated a shift from scale-driven to efficiency-driven growth, embedding AI across workflows (marketing automation, pricing, matching and decision support) to raise unit economics, standardize processes and scale professional capabilities — establishing a clear strategic direction to strengthen long-term competitiveness.