Improvement in Conversion Rates
Conversion rate increased by 1% year-on-year to 16%, and further improved to 17% in October.
Net Promoter Score Increase
NPS increased by 14 points to plus 47, indicating improved customer satisfaction.
Cost Reduction Achievements
Administrative expenses reduced by 5.6%, roughly GBP 2 million annualized.
Successful Facility Refinancing
Refinanced GBP 200 million of bank facilities and extended the maturity of a further GBP 215 million, providing significant flexibility.
Strategic Disposal of Non-Core Assets
Disposed of GBP 52 million in assets, in line with book value, as part of a two-year target of GBP 200 million.