Group sales growth (reported and organic)
Total group sales: GBP 17.4bn, up 20% year-on-year driven by Ocado Retail consolidation; excluding Ocado Retail sales: GBP 14.2bn, up 1.9% versus prior year.
Adjusted profit before tax and one-off insurance receipt
M&S Group adjusted profit before tax: GBP 671.4m, which includes GBP 100m of cyber insurance proceeds received during the period (one-off benefit).
Positive operating cashflow and net funds position
Free cash flow from operations: inflow of GBP 131.3m. Despite disruption and reduced profit/cash generation, the group maintained a strong net funds position (excluding lease liabilities).
Food business outperformance
Food sales grew 7% with volume up 3.5%; M&S food market share rose to 4.1% (4.6% including M&S on Ocado). Served 800,000 more food customers (biggest gain of any supermarket) and claims highest-ever quality perception scores after >1,000 product upgrades.
M&S on Ocado milestone
M&S sales on Ocado up 17% and reached GBP 1.0bn for the first time; Ocado Retail delivered a small profit for the year, supporting the omnichannel food strategy.
Product innovation and value initiatives
Launched ~1,500 new food products and a successful minimal-ingredients range; strong value push with price index vs main supermarkets at its best; >50% of spring/summer fashion priced at GBP 30 or under; sold 1.8m GBP 10 bras.
Store and supply-chain investment progress
Opened 12 new and 18 renewed food stores (average payback <5 years); plan to open 18 more larger/fresher food stores this year; signed two new food DCs (Avonmouth, Daventry) adding ~1.7m sq ft; acquired 437,000 sq ft automated fashion DC in Lichfield (GBP 67.5m + ~GBP 20m automation).
Improving availability and customer metrics in FHB
Availability improved to the high 80s; stock cover approx. 15 weeks and Q4 saw both store and online growth in Fashion, Home & Beauty, with signs of returning full-price sales to ~80%.
Clear reinvest-for-growth capital plan
Planned capital investment (net of disposals) of GBP 650-750m for the year, focused on stores, supply chain and digital & technology with stated investment hurdles (e.g., D&T and growth investments targeted at ~20% IRR / ~4-year payback for certain projects).
Customer reach and brand trust
Served 34 million customers (highest number ever) and retained status as the U.K.'s most trusted brand per YouGov; fashion attracting younger customers with a 16% increase in customers under age 30.