The earnings call revealed significant challenges, including revenue declines, customer retention issues, and financial losses. While there are strategic plans for long-term improvement, such as cost reductions and channel expansions, the immediate outlook remains challenging.
Company Guidance
During the fiscal 2025 fourth quarter earnings call, 1-800-FLOWERS.COM, Inc. leadership provided guidance on strategic priorities that aim to address recent financial challenges and position the company for future growth. The company reported a 6.7% decline in fourth-quarter revenue, with segment-specific declines of 8.8% in Consumer Floral and Gifts, 3.6% in Gourmet Foods and Gift Baskets, and 0.6% in BloomNet. The decline was attributed to a 5.6% decrease in transactions and a 1.6% decrease in average order value (AOV). For the fiscal year-end, consolidated revenue was down 8%, with transaction declines offsetting gains in the wholesale business. The company had 9.5 million customers, including over 900,000 Passport members, with 74% of revenue from existing customers. The gross margin for Q4 decreased by 290 basis points to 35.5%, and the adjusted EBITDA loss was $24.2 million. Strategic priorities for fiscal 2026 include driving cost savings, enhancing customer centricity, broadening channel reach, and strengthening talent and accountability, with a focus on becoming a leaner, more agile, and data-driven organization to achieve sustainable revenue and profit growth.
Multi-Branded Customers and Passport Members
Multi-branded customers represented 13% of customers and 29% of revenues, while Passport members represented 9% of the customer base and 19% of revenues, indicating strong performance among these groups.
Cost Reduction Plan and External Consultants
The company initiated a cost reduction plan aimed at achieving $40 million in annualized savings, with $17 million already implemented. An external consultant was engaged to identify additional efficiency opportunities.
Expansion into Physical Retail and Other Channels
Plans to broaden reach beyond e-commerce into channels such as physical retail stores, pop-up stores, and new distribution platforms were outlined as part of a strategy to reach new audiences and drive growth.
1-800 Flowers (FLWS) Earnings, Revenues Date & History
The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
Beat
Missed
FLWS Earnings-Related Price Changes
Report Date
Price 1 Day Before
Price 1 Day After
Percentage Change
Sep 04, 2025
$5.33
$5.18
-2.81%
May 08, 2025
$5.79
$4.86
-16.06%
Jan 30, 2025
$8.83
$8.09
-8.38%
Oct 31, 2024
$8.01
$8.32
+3.87%
Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.
FAQ
When does 1-800 Flowers (FLWS) report earnings?
1-800 Flowers (FLWS) is schdueled to report earning on Oct 30, 2025, Before Open (Confirmed).
What is 1-800 Flowers (FLWS) earnings time?
1-800 Flowers (FLWS) earnings time is at Oct 30, 2025, Before Open (Confirmed).
Where can I see when companies are reporting earnings?
You can see which companies are reporting today on our designated earnings calendar.