The earnings call presented a strong financial performance in Q2 with significant growth in subscription revenue, particularly driven by AI solutions. New product innovations and strategic partnerships further strengthen Five9's market position. However, uncertainties related to executive transitions and macroeconomic conditions present challenges.

Company Guidance

During the second quarter of fiscal year 2025, Five9 reported strong financial performance, exceeding guidance across all key metrics. Subscription revenue grew by 16% year-over-year, making up 81% of total revenue, driven by a 42% increase in Enterprise AI revenue. Adjusted EBITDA grew by 63% year-over-year, reaching a record margin of 24%. The company also achieved the highest quarterly total ACV bookings in two years, excluding a mega deal from the previous year, with Enterprise AI bookings more than tripling year-over-year. Five9's AI solutions continue to gain traction, contributing to a significant portion of new and existing customer bookings, with notable expansions in various industries such as healthcare and airlines. The ongoing transformation initiatives have supported increased profitability, with a focus on achieving the Rule of 40 and beyond. Additionally, the company has raised its full-year guidance for revenue and non-GAAP EPS, reflecting confidence in continued growth and innovation in AI-driven customer experience solutions.

Strong Q2 Financial Performance

Q2 results exceeded guidance across all key metrics. Subscription revenue grew by 16% year-over-year, driven by Enterprise AI revenue growth that accelerated to 42% year-over-year, representing 10% of Enterprise subscription revenue. Adjusted EBITDA grew 63% year-over-year, reaching a record margin of 24%.

AI Momentum

Enterprise AI bookings more than tripled year-over-year. AI bookings made up more than 20% of Enterprise new logo ACV bookings. Significant ROI improvements reported by customers using AI solutions, such as an 80% reduction in abandonment rate and a 50% increase in containment rate.

New Product Innovations

Launch of Agentic CX with AI Agents capable of reasoning, deciding, and taking action. Introduction of AI Trust & Governance to ensure AI solutions are enterprise-ready and ethical.

Strong Partnership Performance

Increased bookings through partnerships with Salesforce, Google Cloud Marketplace, and ServiceNow. Notable success in the healthcare vertical with integration into Epic's CRM system.

Five9 (FIVN) Earnings, Revenues Date & History

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FIVN Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Nov 10, 2025	2025 (Q3)	0.73 / -	0.67	―	―	―
Jul 31, 2025	2025 (Q2)	0.62 / 0.76	0.52	46.15% (+0.24)
May 01, 2025	2025 (Q1)	0.48 / 0.62	0.48	29.17% (+0.14)
Feb 20, 2025	2024 (Q4)	0.70 / 0.79	0.61	29.51% (+0.18)
Nov 07, 2024	2024 (Q3)	0.59 / 0.67	0.52	28.85% (+0.15)
Aug 08, 2024	2024 (Q2)	0.44 / 0.52	0.52	0.00% (0.00)
May 02, 2024	2024 (Q1)	0.39 / 0.48	0.41	17.07% (+0.07)
Feb 21, 2024	2023 (Q4)	0.48 / 0.61	0.54	12.96% (+0.07)
Nov 02, 2023	2023 (Q3)	0.43 / 0.52	0.39	33.33% (+0.13)
Aug 07, 2023	2023 (Q2)	0.39 / 0.52	0.34	52.94% (+0.18)

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

FIVN Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Jul 31, 2025	$25.83	$24.28	-6.00%
May 01, 2025	$25.08	$24.83	-1.00%
Feb 20, 2025	$41.69	$42.09	+0.96%
Nov 07, 2024	$32.81	$36.82	+12.22%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.