The earnings call highlighted a strong performance in terms of record payments and increased ARPU, alongside successful product updates and AI integration. However, challenges remain with increased customer churn and stagnation in expanding the customer base, particularly with ChatBot.

Company Guidance

During the Q4 2024 earnings call for Text Group (TXT.WA), executives Lucja Kaseja and Marcin Droba detailed several key performance indicators (KPIs) that demonstrate the company's recent performance and strategic direction. The company reported monthly recurring revenues (MRR) of USD 660,000, reflecting a 2.6% quarter-on-quarter and 4.1% year-on-year growth. Payments received for the quarter were close to USD 22 million, marking a new record. The customer count saw a slight decrease, attributed to strategic price list optimizations and product usage limitations, which also led to a higher average revenue per user (ARPU) of USD 160 for the LiveChat product. Despite a challenging quarter for ChatBot, its ARPU increased, and the HelpDesk product showed strong growth with a net addition of 42 customers and excellent retention rates. The quarter also highlighted the introduction of an AI assistant in LiveChat, which aims to enhance customer engagement and demonstrate the value of AI integrations. The executives emphasized a continued focus on optimizing pricing structures and expanding product capabilities to drive future growth while acknowledging the competitive landscape and the strategic importance of the U.S. market.

Record Payments Received

Payments exceeded USD 21 million, nearly reaching USD 22 million, marking a record quarter in terms of payments received.

Monthly Recurring Revenue Growth

MRR stood at USD 660,000 at the end of March, with a 2.6% quarter-on-quarter and 4.1% year-on-year growth.

ARPU Increase for LiveChat

There was a sharp increase in ARPU to USD 160 due to pricing list optimization and imposed limits on customer activities.

HelpDesk Growth

HelpDesk added 42 customers in the quarter and had a negative MRR churn, showing excellent product retention.

Product Expansion and AI Integration

Launch of the AI assistant, 'One,' in LiveChat, and ChatBot's AI usage resulting in high customer satisfaction and operational cost savings.

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LIVECHAT Software SA (DE:886) Earnings, Revenues Date & History

The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced

Daily Earnings Calendar >

DE:886 Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Aug 28, 2018	2019 (Q1)	- / 0.13	0.101	27.91% (+0.03)	―	―
Nov 27, 2018	2019 (Q2)	- / 0.13	0.11	16.60% (+0.02)	―	―
Feb 26, 2019	2019 (Q3)	- / 0.13	0.112	11.25% (+0.01)	―	―
Feb 25, 2021	2021 (Q3)	- / 0.24	0.144	65.80% (+0.09)	―	―
Jun 25, 2021	2021 (Q4)	- / 0.25	0.266	-5.90% (-0.02)	―	―
Aug 27, 2021	2021 (Q1)	- / 0.24	0.189	27.97% (+0.05)	―	―
Nov 24, 2021	2021 (Q2)	- / 0.30	0.233	27.41% (+0.06)	―	―
Feb 25, 2022	2022 (Q3)	- / 0.27	0.239	12.28% (+0.03)	―	―
Jun 30, 2022	2022 (Q4)	- / 0.28	0.25	10.21% (+0.03)	―	―
Aug 25, 2022	2023 (Q1)	- / -	0.242	―	―	―

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

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DE:886 Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Aug 23, 2024	€17.75	€18.20	+2.55%
Jun 21, 2024	€16.44	€16.22	-1.35%
Feb 28, 2024	€20.48	€20.34	-0.67%
Feb 22, 2024	€21.04	€21.41	+1.76%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.

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FAQ

When does LIVECHAT Software SA (DE:886) report earnings?

LIVECHAT Software SA (DE:886) is schdueled to report earning on Mar 04, 2025, TBA Not Confirmed.

What is LIVECHAT Software SA (DE:886) earnings time?

LIVECHAT Software SA (DE:886) earnings time is at Mar 04, 2025, TBA Not Confirmed.

Where can I see when companies are reporting earnings?

You can see which companies are reporting today on our designated earnings calendar.

What companies are reporting earnings today?

You can see a list of the companies which are reporting today on TipRanks earnings calendar.

What is the P/E ratio of LIVECHAT Software SA stock?

The P/E ratio of LIVECHAT Software SA is N/A.

What is DE:886 EPS forecast?

Currently, no data Available

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