High Employee Engagement and Product Adoption
Two of the largest customers renewed and expanded their adoption of CXAI products, with over 150% usage at some sites, driven by return-to-office mandates and ease of use.
Strong Financial Performance
ARR expansion with large Fortune 1000 renewals, subscription revenue increased to 96% of total revenue from 87% last year, and gross margin improved to 86% from 80%.
Strategic Partnerships and Product Development
Successful deployment of CXAI Kiosk, expansion of strategic partnership with Google Cloud, and a new patent granted for 3D mapping and augmented reality.
Innovative Product Features and Adoption
Deployment of new predictive models and analytics across clients, resulting in significant cost savings and productivity improvements.