Operational Recovery and Service Improvement
CSX's network performance has significantly improved from the first quarter challenges, with key metrics like velocity, dwell time, and trip plan compliance trending upwards. This recovery is attributed to the 'ONE CSX' culture and deliberate actions taken by the team.
Cost Efficiency and Margin Expansion
The CSX team delivered improved cost performance, leading to a 550 basis point sequential increase in operating margin, despite a 320 basis point year-over-year decline.
Infrastructure Projects Progress
CSX made notable progress on the Howard Street Tunnel and Blue Ridge rebuild projects, expected to be completed in Q4 2025, which will remove constraints and enhance network capacity.
Strong Customer Engagement
CSX's Net Promoter Score reached its highest level ever, indicating strong customer satisfaction and appreciation for service improvements.
Positive Industrial Development Pipeline
CSX has 49 industrial projects in service with 30 more nearing completion, reflecting ongoing growth opportunities across various markets.