Improving Subscriber Trends and Retention Efforts
Net subscriber trends improved in Q4 (residential data customers declined ~10,700 in Q4 but disconnects improved significantly vs Q3); gross connect activity improved sequentially through the first 3 quarters of 2025 and meaningfully year-over-year in Q4. Management reports January 2026 continued improvement vs prior periods.
Eero In-Home Adoption and Product Upsell
Over one-third of residential broadband customers were benefiting from the advanced in-home capabilities via the eero partnership (growth of >30% YoY); sell-in adoption for eero exceeded 80% in the quarter — supporting satisfaction and reduced churn.
Network Capacity and Usage Trends
Average monthly data usage reached ~835 GB per customer in Q4, with >30% of customers exceeding 1 TB/month. Peak hour downstream/upstream utilization remained at or below 20%, indicating substantial available network capacity to support growth.
Mobile Pilot and Convergence Progress
Launched a mobile pilot in 6 markets (live with a small number of customers); operational readiness validated (billing, provisioning, customer care). Management expects broader footprint launch targeted for late Q1 2026 as a complementary product to improve retention and lifetime value.
Business Services Momentum
Business/wholesale/carrier segments strengthened with increased average monthly installs in the final 3 months of 2025 vs prior year. Launched broker/agent sales channel to expand reach and announced seasoned hire (SVP of Business Services) to accelerate product launches and wallet share expansion.
Prudent Balance Sheet Actions and Liquidity
Paid down $403.4M of debt during 2025 (including $72.4M of repurchases at discounts) and fully repaid $313M revolver balance; year-end cash and equivalents $152.8M and undrawn revolver capacity $1.25B. Approximately 85% of debt is fixed or synthetically fixed.
Free Cash Flow and Capital Discipline
Generated $516.5M of adjusted EBITDA less CapEx (free cash flow) in 2025, with full-year CapEx of $285.3M (down 0.4% YoY) and planned 2026 CapEx expected to be consistent with 2025 levels. Q4 adjusted EBITDA less CapEx was $119.9M.
Strategic M&A and Partnership Activity
Put option exercised to acquire remaining 55% of MBI (2025 revenue $308.9M; ~206k customers; ~674k passings). Estimated purchase price ~$480M with planned integration and expected cost/tax efficiencies. Also rolling equity into combined Point Broadband / Clearwave Fiber platform to remain a meaningful shareholder.