Strong recurring net income and ROAE
Recurring net income of BRL 6.5 billion in Q4 (+20.6% YoY) and BRL 24.7 billion for the full year (+26.1% YoY); ROAE reached 15.2% in the quarter, exceeding cost of capital.
Digital transformation and dramatic cost reduction
19 million fully digital retail clients with BIA GenAI retaining 90% of digital interactions; direct cost to serve on the digital platform reduced by ~40x; target to reach ~40 million digital clients by 2026.
SME leadership, NPS and market share gains
SME market share increased from 14.3% to 16.6% (to Sept 2025); SME NPS improved from 56 to 74 points; micro‑small‑medium companies loan growth +21.3% supporting share gains.
Revenue growth across key lines (NII, fees, capital markets)
Net interest income (NII) grew +14.9% YoY and client NII +17.4%; fee & commission and card income increased (card income +14.4%); capital markets revenue up +29.2% YoY for full year 2025.
Loan portfolio growth with stable asset quality
Expanded loan portfolio growth delivered ahead of guidance (management highlighted execution to ~11% growth vs earlier 9.6%); NPL and 90‑day metrics largely flat; Stage 3 assets declining quarter‑by‑quarter while Stage 1 increases.
Insurance and affiliated businesses performing strongly
Insurance ROE ~24.3% (full‑year ~22% referenced); insurance operations growth exceeded guidance (+16.1%); technical provisions BRL 446 billion (+>10% YoY), contributing materially to consolidated results.
Technology investment and productivity gains
Technology investment up +22% in 2025 vs 2024; app delivery capacity tripled (100→300) in under two years; efficiency gains demonstrated (efficiency ratio improved by 2.2 p.p. to ~50%) with a target of 40% by 2028.
Capital and guidance discipline
Tier 1 capital improved year‑on‑year (quoted 12.4% → 13.2%); management delivered at top of prior guidance (loan portfolio growth and insurance ops); CET1 guidance around ~11% for 2026 while balancing payouts and growth.
Share price appreciation and market recognition
Share price appreciated ~106% between Dec 31, 2024 and Feb 6, 2026, reflecting market recognition of the transformation and earnings delivery.