Strong Deposit Growth
Consumer deposits grew by 10%, reflecting the effectiveness of Westpac's banking app and competitive product suite.
Business Lending and Institutional Growth
Business lending increased by 15%, and institutional lending grew by 17%, driven by strong performance in sectors such as health, professional services, and agriculture.
Launch of Digital Innovations
Introduced Biz Edge and Westpac One, enhancing digital capabilities and improving decision-making processes, with Biz Edge processing nearly $5 billion in business lending applications since March.
Employee Engagement and Development
Westpac invested in employee development programs, resulting in strong engagement scores and efforts to attract and retain top talent.
Consumer Resilience and Improved Service Quality
Supported 46,000 hardship packages, with 75% of customers recovering, and improved service quality with a 30% reduction in time to trade for financial market clients.