Underlying Profitability and Margin
Underlying insurance result up 6% with an underlying insurance trading ratio (ITR) of 11.7% (top half of the 10%–12% guidance range). Consumer ITR improved from 9.4% to 9.9%.
Strong Capital Position and Shareholder Returns
CET1 capital approximately $700m above the midpoint of the target range. Interim fully franked dividend of $0.17 per share (payout ratio 68%). Completed $168m of on‑market buybacks in H1 and targeting around $400m for FY26 (buyback to recommence).
Premium Growth Across Consumer Portfolios
Group written premium (GWP) growth +2.7% in H1. Home GWP +7% with unit growth +0.4%; Motor GWP +5.8% with unit growth +2%. Management expects FY26 GWP growth around the bottom of mid‑single digits (management noted mid‑single digits as 4%–6%, bottom ≈4%).
Operating Efficiency Progress
Total operating expense ratio reduced by ~40 basis points in the half. Operating expenses increased 4% (driven by growth‑related investment), while expense ratio improvement reflects ongoing cost control and productivity gains. Full‑year operating expense ratio expected ~50 bps below FY25.
Investment Portfolio Tailwind
Exit yield on the investment portfolio around 5%, supporting future earnings and margin. Net investment income in H1 was $259m (down vs PCP due to mark‑to‑market), but higher yields provide a positive medium‑term outlook; strategic reallocation into structured credit and property noted.
Reinsurance Position and Optionality
Current reinsurance program provides robust protection and limits maximum retention for the next large event to $260m. Management has flexibility/optionality ahead of the July renewal and may augment cover given a softening reinsurance market.
Digital Modernization and AI Delivery on Track
Policy administration system first release (AA Insurance NZ) live since April; AAMI Home and Motor new business release targeted mid‑year. AI/agentic AI program in full‑scale delivery with initial deployments across claims and customer service, expected to drive process transformation and lower loss/expense ratios over time.
Operational Response and Customer Support in Events
Responded to nine declared natural hazard events and managed over 71,000 natural hazard claims. Rapid operational response included mobile disaster hubs in 27 communities and a pop‑up motor assessment center assessing >4,000 vehicles in two weeks, supporting customer outcomes and retention.