Strong Customer Support and Fraud Prevention
Invested $450 million to combat fraud, reducing customer fraud and scam losses by over 70% in two years. Processed 20 million payments and sent 18,000 alerts about suspicious activity.
Solid Lending and Deposit Growth
Lent $21 billion to businesses, helped 70,000 households buy homes, and paid $11 billion in interest to savers. Business lending increased by 12% to $152 billion.
Record Proprietary Home Lending
Commonwealth Bank accounts for more than 45% of all proprietary home lending in Australia.
High Net Promoter Score (NPS)
Maintained number one position in consumer NPS for 26 consecutive months and achieved the highest score of any major bank since tracking began.
Technological Advancements
Implemented Australia’s first GenAI powered messaging service and launched CommBank Yello, a loyalty program with 6.4 million customers.
Strong Financial Position
Operating income increased by 3%, maintaining strong liquidity with $175 billion in liquid assets and a capital ratio of 12.2%.