Improved Contribution Margin
Q3 2025 contribution margin improved by over 700 basis points from Q2 2025, back to over 15%.
Adjusted EBITDA Loss Reduction
Adjusted EBITDA loss improved by over 80% versus Q2 2025, indicating effective cost management.
Successful Cost Reduction Initiatives
Fixed cost reduction initiative secured approximately $5.5 million in annualized savings, primarily from headcount reductions and vendor savings.
AI Implementation in Customer Experience
AI deployment led to a 30% improvement in service level performance and a 20% improvement in talk time, earning the Genesys Orchestrator's Innovation Award.
Expansion into New Sales Channels
Expanded marketplace channels with additions like Home Depot, Best Buy, and Bed Bath and Beyond.