Managed Solutions Growth and Record Performance
Managed solutions delivered double-digit growth in shipments per day and achieved record revenue and shipments for the year; Asset Light shipments growth (13% in January) led by managed business and Asset Light achieved breakeven non-GAAP operating results in Q4 and over $1 million in full-year non-GAAP operating profit (turnaround from 2024 loss).
Asset-Based LTL Volume Improvement
Asset-based LTL shipments increased 2% year over year in Q4 (about 20,000 shipments per day) and daily shipments were reported up 3% year over year in January; tons per day nearly rose ~3% in Q4 and January tonnage increased ~8% year over year.
Pricing Discipline and Yield Gains
Deferred price increases averaged 5% in Q4 (up from 4.5% in Q3) reflecting disciplined, data-driven pricing; truckload revenue per shipment increased 11% year over year and truckload gross margin per shipment improved ~17% year over year.
AI and Technology Efficiency Gains
AI and automation initiatives delivered tangible benefits: $2.5 million operating income benefit in truckload, 30+ AI agents deployed, automated 120,000 email quotes in 2025, AI phone options cut abandonment rates in half, and 15–20% of employees consistently using AI tools daily.
Continuous Improvement and Route Optimization Savings
Continuous improvement program adoption across ~60% of the network delivered $24 million in annual cost savings; city route optimization phases 2 and 3 contributed $2 million in 2025, bringing total savings from the project to $15 million for the year.
Productivity and Cost Efficiency in Asset Light
Asset Light SG&A cost per shipment reached a historic low and shipments per person per day rose 19% in Q4; SG&A cost per shipment decreased 15% year over year driven by productivity initiatives and higher managed mix.
Digital Adoption and Network Modernization
Truckload carrier portal adoption reached 32% and more than half of truckload shipments are digitally augmented; ArcBestView platform planned mid-year to enhance visibility; added nearly 800 doors to real estate network and new capacity projects (e.g., Denver) coming online.
Capital Allocation and Balance Sheet Strength
Returned >$86 million to shareholders in 2025 via buybacks and dividends; ended 2025 with ~$400 million available liquidity and net debt/EBITDA well below S&P 500 average; 2025 net CapEx of $198 million and 2026 net CapEx guidance of $150–$170 million (below 5% of revenue).
Leadership and Governance Enhancements
Welcomed Mac Pinkerton as Chief Operating Officer of Asset Light and added two independent directors (Anne Bordelon and Bobby George), strengthening operational and digital transformation expertise at the executive and board levels.
Strategic Consistency and 2028 Targets Reaffirmed
Management reaffirmed long-term 2028 targets and emphasized continued investment in growth, efficiency and innovation while preparing the business to scale profitably when the market recovers.