Strong Overall Financial Results
Total revenues of $17.3 billion in Q4 and $67.7 billion for FY2025; net income applicable to common shareholders of $3.8 billion in Q4 and $10.2 billion for the year. Adjusted net income of $3.8 billion (Q4) or $14.31 per share and $9.3 billion for 2025 ($34.83 per share). Q4 net income improved vs. $1.9 billion in the prior-year quarter driven by better underwriting, lower catastrophes and reserve releases.
Transformative Growth — Personal Lines Expansion
Personal lines new business more than doubled from 5.5 million (2019) to 11.6 million (2025). Total personal lines policies in force increased from 33.5 million to 38.1 million since 2019, demonstrating successful market-share gains from the Transformative Growth Initiative.
Affordability Actions and Customer Impact
SAVE program reduced premiums for 7.8 million customers by an average of 17% in 2025. ASC auto rate reductions implemented in 32 states with an average reduction of 9%. Cumulative earned premium impact from rate decreases and SAVE actions totaled $810 million (~2% of 2025 auto earned premiums).
Property & Liability Operational Performance
Premiums earned: auto +4.4% and homeowners +15% (full year). Auto policy growth +2.3% and homeowners +2.5%. Auto combined ratio improved by ~10 points vs. prior year (auto underwriting income $5.7 billion); homeowners recorded combined ratio 84.4 with an underlying combined ratio of 57.9 and underwriting income $2.4 billion — indicating strong underlying profitability.
Protection Services Growth
Protection services policies in force grew 3.3% to 172 million; revenue increased 11.7% to $3.3 billion for the year. Domestic revenue +8.1% and international revenue +39.7% year over year. Protection services generated $49 million in adjusted net income in the quarter (up 32.4% YoY).
Improving Expense & Pricing Efficiency
Adjusted expense ratio down 6.6 points since 2018, enabling lower prices while maintaining margins. Marketing investment increased to $2.1 billion in 2025 (from $900 million in 2019) to support acquisition and scale.
Investment Income and Capital Returns
Net investment income rose to $3.4 billion in 2025, up ~$350 million YoY. Total portfolio carrying value increased by ~ $73 billion to $83 billion. Market-based assets returned 6.1% over 12 months. Returned > $2.2 billion to shareholders in 2025; dividend raised 8% to $1.08 per share; $4 billion share repurchase program authorized (to follow completion of the existing $1.5 billion program).
Claims & Operational Improvements Driving Results
Auto claims process enhancements (inspection optimization, adjuster training, predictive models, faster payments) contributed to improved loss outcomes, favorable reserve adjustments and supported affordability efforts.