Record Recurring Monthly Revenue
ADT Inc. achieved a record recurring monthly revenue balance of $360 million, up 2% year over year, indicating strong customer demand and retention.
Total Revenue Growth
Total revenue increased by 7% compared to the previous year, reflecting continued growth in the company's overall business operations.
Adjusted Earnings Per Share Increase
Adjusted earnings per diluted share rose by 11%, showing enhanced profitability.
Significant Free Cash Flow Growth
Adjusted free cash flow, including interest rate swaps, more than doubled year over year to $226 million.
High Customer Satisfaction and Retention
Customer satisfaction is at a three-year high, and gross attrition is at a record low of 12.6%.
Successful Launch of ADT Plus
The ADT Plus platform expansion is driving significant customer adoption and higher average installation revenue.
AI Integration in Customer Service
90% of customer service chats are processed by AI, improving agent efficiency and customer experience.