Launch of Zenvia Customer Cloud
Zenvia Customer Cloud was launched in October 2024 and generated BRL180 million in revenue for the year, with nearly 6,000 companies using the platform. It is expected to grow by 25% to 30% in 2025 with a gross margin of 68% to 70%.
International Expansion Success
International operations, particularly in Argentina and Mexico, are performing well, contributing to the success of Zenvia Customer Cloud, and validating the company's strategy.
Cost Management and G&A Reduction
G&A expenses were reduced by 760 basis points over two years, from 23% of revenue in 2022 to 12% in 2024, thanks to streamlining efforts and AI integration.
Positive EBITDA Minus CapEx Trend
EBITDA minus CapEx improved by BRL26 million year-over-year in 2024, reflecting operational efficiency and positioning the company for future growth.