Revenue Growth
Total revenues grew 2.9% to $34.4 billion in Q1 2026; mobility and broadband service revenue grew 1.6% year-over-year to $22.9 billion, and management reaffirmed full-year mobility & broadband service revenue guidance of 2%–3% with Q1 as the low point.
Postpaid Phone Net Adds Momentum
Recorded 55,000 postpaid phone net adds in Q1 (positive Q1 postpaid phone net adds for the first time in 13 years), a year-over-year improvement of ~340,000; management expects full-year postpaid phone net adds in the upper half of the $750,000–$1,000,000 range.
Broadband Subscriber Gains and Fiber Build
Delivered 341,000 broadband net adds (214,000 fixed wireless access, 127,000 fiber); broadband subscribers reached ~16.8 million and Verizon remains on track to exceed 32 million fiber passings by year-end.
Improved Churn and Customer Experience
Consumer postpaid phone churn improved to 0.90% for the quarter (down 5 bps sequentially) and improved further in March to below 85 bps; company reported record customer satisfaction for consumer customer service.
Lower Acquisition and Retention Costs
Cost of acquisition and retention in March declined by approximately 35% versus the end of Q4, reflecting more efficient, micro-segmented go-to-market execution and reduced reliance on expensive promotions.
Profitability and Margin Expansion
Consolidated adjusted EBITDA rose 6.7% year-over-year to $13.4 billion, with adjusted EBITDA margin expanding 140 basis points to 38.9% (management called this its highest-ever reported adjusted EBITDA).
Adjusted EPS and Free Cash Flow Strength
Adjusted EPS was $1.28, up 7.6% year-over-year (best adjusted EPS growth in over four years); free cash flow was approximately $3.8 billion, up 4% year-over-year, and full-year free cash flow guidance reaffirmed at ~$21.5 billion or more (guidance of ~7%+ growth).
Transformation & AI Investment Progress
Launched a company-wide transformation with 10 major workstreams (AI-first, customer friction reduction, product simplification); management expects the AI tech stack to be substantially built by July and believes AI is already driving measurable improvements (e.g., customer SAT improvements).
Frontier Integration & Cost Synergies
Frontier acquisition closed Jan 20; integration is on track with a target of more than $1 billion of run-rate operating cost synergies by 2028 and management pursuing an OpEx savings target of $5 billion for 2026.
Capital Return & Balance Sheet Actions
Returned significant capital to shareholders: Q1 dividend increased by $0.07 (2.5%), $2.5 billion of share repurchases completed in Q1, and $5.4 billion of capital returned in the quarter; management is paying down Frontier debt and targets net unsecured leverage of 2.0–2.25x by 2027.