Earnings Per Share Resilience and 2026 Guidance
Q4 EPS of $3.10 (within guidance $3.00–$3.50) and full-year 2025 EPS of $10.62, slightly up versus 2024 despite a $0.85 EPS headwind from Newark; Q1 2026 EPS guide $1.00–$1.50 (≈37% improvement vs prior-year quarter at midpoint) and full-year 2026 EPS guide $12–$14 (midpoint >20% growth).
Top-Line Growth and Record Quarterly Revenue
Consolidated fourth-quarter revenues of $15.4 billion, up 4.8% year-over-year on a 6.5% increase in capacity; Q4 reported as United's highest revenue quarter ever.
Premium and Loyalty Outperformance
Premium cabin revenue up ~12% in Q4 on ~7% more premium capacity; PRASM outperformed main cabin by ~10 points in Q4; premium revenues up ~11% for the year. Loyalty revenues increased ~9% in 2025; co-brand remuneration up ~12% for the year and ~14% for the quarter; added over 1 million new co-brand cards for the third consecutive year.
Operational Resilience and Reliability
Flew a record 189 million passengers in 2025; achieved the highest seat-completion factor in company history and ranked #1 seat completion among the big-3 legacy carriers; ranked #1 in on-time departures and arrivals over the holidays with under 1% cancellations during that period; United Express delivered 134 days of perfect completion; nearly 60% of customers affected by cancellations were rebooked within 4 hours.
Cost Discipline and Efficiency Gains
CASM-ex rose only ~0.4% year-over-year in Q4 and for full-year 2025, driven by operational efficiency, procurement savings (~$150 million run-rate identified), and technology-driven productivity improvements; management highlighted ongoing multi-hundred-million-dollar technology efficiency opportunities.
Stronger Balance Sheet and Cash Generation
Paid off $1.9 billion of high-cost COVID-era debt; net leverage at year-end 2025 was 2.2x with a target below 2.0x in 2026; total cost of debt ~4.7%; received 5 credit-rating upgrades in 13 months (one notch below investment grade across agencies); free cash flow of $2.7 billion in 2025 and expected to be similar in 2026; CapEx expected below $8 billion with >100 narrowbody and ~20 widebody deliveries planned.
Profitable Hubs and Network Strength
All United hubs were profitable in Q4 and for full-year 2025, enabling selective capacity investments; United stated its Chicago hub was profitable in 2025 while competitors in market were not.
Product & Digital Investments Paying Off
Invested $1 billion in the customer experience (United Next, Polaris upgrades, United Signature Interior, Starlink installs); 85% of customers use the United app on day of travel and new app features (mobile bag tracking, virtual gate, real-time boarding) were launched to boost NPS and customer loyalty; company will roll out a major united.com redesign in 2026.