Strong Top-Line Growth and Upward Guidance
Revenue of >$1.4B in Q1, up 20% year-over-year on a reported basis and 16% organic. Q2 revenue guidance of $1.42B–$1.43B (15.5%–16.5% reported growth; 10%–11% organic). Full-year organic growth range raised to 9.5%–10.5% (from 8%–9%) and full-year reported revenue growth raised to 14%–15% (from 11.5%–12.5%).
Record Profitability and Cash Generation
Record non-GAAP income from operations of $279M, up 31% year-over-year; record non-GAAP gross profit of $697M (16% YoY growth). Non-GAAP operating margin reached 19.8% (record). GAAP income from operations was $108M. Q1 free cash flow was $132M; full-year free cash flow guidance raised to $1.08B–$1.1B.
Product Momentum — Voice, Messaging and Add-Ons
Voice revenue grew 20% YoY (sixth consecutive quarter of acceleration) with Voice AI cited as a catalyst. Messaging revenue accelerated to 25% YoY (driven by SMS, WhatsApp and RCS). Software add-ons (e.g., Verify, Branded Calling, Conversational Intelligence) grew >20% YoY, with some software add-ons (Branded Calling and Conversational Intelligence) growing >100% YoY. RCS volume more than doubled quarter-over-quarter.
Go-to-Market Strength and Customer Expansion
Self-serve and ISV channels each delivered 25%+ YoY revenue growth. Dollar-based net expansion rate was 114% (note: ~4 points from incremental carrier fees). Multiproduct customer count increased 29% in Q1. Notable customer wins and expansions included Scorpion, Sierra, Bland.ai, PGA of America, KPN Netherlands and Telavox.
Capital Return and Cost Discipline
Completed $253M in share repurchases in Q1 with ~ $900M remaining authorization. Stock-based compensation fell to 9.7% of revenue (down 220 bps YoY and 160 bps QoQ), the first time below 10% since IPO and achieved well ahead of the prior 2027 target.
Industry Recognition and Product Positioning
Twilio named a leader in the inaugural IDC Worldwide Communications Engagement Platform 2026 MarketScape (highest in strategies and capabilities) and named a leader by Omdia (fourth time). Management expects major platform/product innovations to be unveiled at SIGNAL, reinforcing positioning as infrastructure for AI-era customer engagement.