Safety Milestones
Zero reportable mainline derailments in Q4; mainline accident rate for the quarter dropped to 0.13 (71% improvement YoY). Full-year mainline derailment ratio 0.43 and Norfolk Southern reported its best year in more than a decade for train accident rates. FRA reportable injury ratio improved 15% to 1.0 and reportable accidents improved 31% to 2.19.
Productivity and Operational Efficiency
Moved 3% more GTMs with 4% fewer employees (net ~7% productivity). Train load increased 4%, horsepower per ton decreased ~10%, GTMs per crew start rose 2.5%, unscheduled stops declined 31%, locomotive productivity improved ~10%, T&E productivity improved ~9%, recrews reduced 21%, and fuel efficiency improved roughly 4–5% for the year.
Cost Takeouts and Savings
Delivered $216 million in full-year cost savings (exceeding the raised $200 million target). Company raised its 2026 cost-takeout commitment from $100 million to $150 million and projects a three-year cumulative cost takeout of ~ $650 million.
Capital Execution and Cash Generation
Delivered the $2.2 billion 2025 capital program on time and on budget. Spent $2.2 billion in CapEx in 2025 (a 7.5% decrease vs. 2024) and reduced planned 2026 CapEx to ~$1.9 billion (≈14% reduction). Generated $2.2 billion in free cash flow in 2025, up almost $500 million year-over-year, with the highest free cash flow conversion since 2021.
Merchandise & Automotive Strength
Merchandise revenue less fuel grew $287 million (≈4% YoY) for the full year; record annual revenue and record revenue excluding fuel across underlying merchandise groups. Automotive franchise delivered record total revenue and revenue less fuel; equipment cycle times improved ~4% YoY enabling stronger car order fill.
Profitability and Financial Results
Adjusted Q4 EPS of $3.22 and adjusted operating ratio for the quarter of 65.3 after adjustments. Bottom line (net income) grew ~5% year-over-year. Quarter benefited from a land sale that reduced operating expenses by ~$85 million.
Technology and Asset Risk Detection
Expanded digital train inspection program (scanning >75% of monthly traffic). New wheel integrity system detected a supplier casting defect that led to identification of seven other bad wheel sets and helped prompt an industry-wide recall — demonstrating scale and speed of digital investment benefits.