Client Retention Improvement
Client retention increased by 1 point quarter-over-quarter to 74%.
Significant Contracts in Government Sector
Several significant contracts were booked with U.S. state and local governments and European federal agencies.
Sales Pipeline Growth
The total sales pipeline continues to grow, increasing 15% from Q1 of 2025.
New Research Constructs Launched
Debuted two new research constructs: buying networks research series and Total experience score.
Events Attendance Growth
11% and 21% increase in on-site attendees at CX Summits in North America and Europe, respectively.
Improvements in AI Tool Izola
Quarter-over-quarter, the number of clients using Izola has increased 22% and prompts are up 44%.