Operational Improvements and Service Recovery
The network performance improved significantly with metrics such as velocity, dwell, and trip plan compliance trending upward. Cars online and dwell metrics returned to levels prior to disruptions, and there was a reduction in life-changing injuries and missed workdays.
Cost Management and Margin Expansion
Improved cost performance led to a 550 basis point sequential increase in operating margin. Overtime expenses reduced by over 15% in May and June relative to the first four months of the year.
Progress on Infrastructure Projects
Significant progress on Howard Street Tunnel and Blue Ridge rebuild projects, expected to complete in Q4, which will unlock significant capacity for the network and improve service levels.
Positive Customer Feedback
The Net Promoter Score with customers was the highest it's ever been, indicating strong customer satisfaction with service improvements.
Sequential Financial Improvements
Earnings per share grew by 29% quarter-over-quarter despite a 10% year-over-year decrease. Operating income increased by $242 million from Q1.