Full-Year Revenue and Profitability
Total revenue for full-year 2025 of $754,000,000, representing approximately 10% organic year-over-year growth; non-GAAP gross margin of 58%; adjusted EBITDA of $93,000,000; full-year free cash flow of $57,000,000.
Quarterly Organic Growth and Segment Performance
Management reported a 12% year-over-year organic revenue increase in the period discussed (quarter context), with voice growth of ~11% YoY and messaging showing healthy seasonal strength (messaging organic growth noted at 12% in commentary).
Record Enterprise Deals and Customer Wins
Closed a record number of $1,000,000-plus deals in 2025 (including two significant wins in Q4) with large customers such as a household-name insurance group, a top-10 U.S. bank, and the consumer financing arm of a top-five global carmaker; these deals drove faster time-to-value and are tied to multi-location rollouts and deep integrations.
AI and Product Momentum
Strong traction for AI voice solutions and orchestration: AI developer ecosystem more than quadrupled in six months; software like Maestro, AI voice tools, and trust portfolio demonstrating real-world production deployments and contributing to deal wins and adoption.
Software Services Expansion
Software services exited Q4 2025 at an approximate $15,000,000 annualized run rate (exceeding prior $10,000,000 expectation); software is now attached to all million-dollar-plus deals, increasing high-margin recurring revenue and platform stickiness.
High Retention and Rising ARPU
Customer name retention rate above 99%, organic net retention of 107%; enterprise voice cohort showed 100% customer name retention for 2025 and 98% retention for the three-year-old cohort; average annual revenue per customer reached a record $232,000 (up from $171,000 three years ago).
Strong Incremental Economics and Operating Leverage
Reported incremental gross profit yield of 82% in 2025, demonstrating that each incremental cloud communications revenue dollar converts at attractive economics; Q4 EBITDA margin reached 17% with management targeting a 20% adjusted EBITDA margin for 2026.
Capital Allocation and Cash Return
Board authorized inaugural share repurchase program of up to $80,000,000, reflecting confidence in cash generation; management has already surpassed cumulative free cash flow target of $125,000,000 by 2025.
2026 Guidance and Outlook
2026 guidance: total revenue growth of approximately 16% year-over-year, cloud communications growth of ~10%, adjusted EBITDA improvement of nearly 30% YoY to target a ~20% EBITDA margin, and non-GAAP EPS of $1.66–$1.74 (approx. 19% growth).