Loan and Deposit Growth
Business loans and consumer deposits grew 8%, while mortgages were up 5%.
Share Buyback Program Expansion
The strength of the group's balance sheet supported a further $1 billion increase in the share buyback program.
Improved Operational Efficiency
Mortgage approval times were cut to less than 5 days, and service levels were more consistent throughout the year.
Digital Innovation and Customer Engagement
The Westpac app was rated the #1 mobile banking app by Forrester, and new app prompts helped 190,000 customers earn an average extra $324 in annual interest.
Institutional Segment Growth
Institutional lending grew by 9% with strong returns, and customer advocacy increased by 5 points to 64.
Capital Position
CET1 ratio at 12.5%, placing Westpac in the top quartile of banks globally.