Strong Financial Performance
Sangoma delivered strong financial performance in Q3 with revenue of $58.1 million, adjusted EBITDA margins of 17%, and a cash conversion rate of 109% from adjusted EBITDA.
Debt Reduction Ahead of Schedule
Sangoma has paid down debt well ahead of schedule, with gross debt reduced to $53 million, and a trailing 12-month net debt to adjusted EBITDA ratio of about 0.88 times.
Successful Transformation and ERP Implementation
The major transformation project, Project Diamond, is complete. The new ERP system is online, promising efficiency gains and expected savings of $5 million over the next three years.
Improved Customer Satisfaction
Client satisfaction and NPS scores have improved significantly, with NPS scores up nearly 300% and client satisfaction scores up 23%. Customer churn remains low at 0.9%.
Increase in Large Deal Pipeline
The large deal pipeline, defined as opportunities with $10,000 or more MRR, has seen a 90% quarter-over-quarter increase.