Total Revenue and Revenue Beat
Total revenue grew 11% year-over-year to $312.3 million in Q3, exceeding company outlook.
Growth Engines Outperformance
North America Retail and European Hospitality (the 'growth engines') accounted for ~2/3 of consolidated revenue and delivered 21% year-over-year revenue growth in the quarter; software revenue in the growth engines grew 13% year-over-year.
Customer Location Acceleration
Customer locations in growth engines grew 9% year-over-year in Q3 with ~2,600 net new locations added; total customer locations reached ~148,000 and location growth accelerated sequentially (3% → 5% → 7% → 9%).
Adjusted EBITDA Improvement
Adjusted EBITDA was $20.2 million, up 22% year-over-year, representing 15% of gross profit and moving toward the long-term 20% target.
Positive Free Cash Flow and Cash Position
Management reported positive free cash flow for the second consecutive quarter. Company-cited cash flow figures include $15 million of free cash flow (CEO commentary) and an adjusted free cash flow figure referenced at $50 million (CFO commentary). Cash balance ended Q3 at approximately $479 million, up ~$16 million from prior quarter.
GTV, GPV and Transaction Momentum
Gross Transaction Value (GTV) grew 8% year-over-year to $25.3 billion; GPV grew 19% year-over-year and transaction-based revenue was $209.4 million, up 15% year-over-year. GPV as a percentage of GTV rose to 42% from 38% YoY.
Software ARPU and Monetization Gains
Total monthly ARPU reached $660, up 11% year-over-year; software ARPU rose 4% year-over-year. Company highlighted cross-sell (modules), pricing & packaging evolution, and product innovation (Lightspeed AI, Marketplace, Tempo, Reservations, Tasks) as ARPU drivers.
Gross Margin Expansion and Software Margin Strength
Total gross margin improved to 43% from 41% YoY. Software gross margin expanded to 82% from 79% YoY, driven by cloud cost optimization, vendor negotiations and AI-driven support efficiencies. Transaction-based gross margin improved to 31% from 28% YoY; total gross profit grew 15% YoY (outpacing revenue growth).
Capital Business Traction and Balance Sheet Flexibility
Capital revenue grew 34% year-over-year and merchant cash advances outstanding totaled $106 million. Balance sheet flexibility: $200 million remaining under a broader buyback authorization (up to $400M) and shares outstanding down ~10% YoY after ~$179M repurchases in last 12 months.
Go-to-Market Investment Progress
Outbound sales team fully hired at 150 reps for the year; management reports outbound motion delivering highly targeted customer acquisition with attractive unit economics and early productivity gains, with plans to pull forward incremental go-to-market investment into Q4 where demand outpaced expectations.