The earnings call highlighted strong growth in MRR and the success of the HelpDesk product, as well as securing a significant contract and entering new partnerships. However, it also addressed challenges such as a decline in LiveChat customers, high churn, potential SOC2 certification delays, and increased costs. Overall, the highlights and lowlights are balanced.
Company Guidance -
Q1 2026
During the Q4 2024-25 KPI conference call, Text provided various metrics and guidance regarding their business strategy and performance. The company's Monthly Recurring Revenue (MRR) grew by 6.9% year-over-year, improving from a 4.1% growth rate a year ago. Received payments increased by 3.3% year-over-year and 4.8% compared to the previous quarter. The sunsetting of the LiveChat ticketing system led to a decline in LiveChat customers, contributing to a customer churn rate above 4%, while boosting HelpDesk's performance. HelpDesk showed impressive growth, with a 126% increase in MRR over the year. The company also secured its first annual contract with a value of $1 million, leading to expectations of reduced cloud infrastructure costs in the next quarter. Additionally, the share of larger customers and those using multiple products increased by 8% and 9%, respectively. Text is also introducing cryptocurrency payments to its enterprise plan and continues to work on SOC2 certification. Despite challenges, Text's revenue retention remains in the top quartile, indicating robust fundamentals amidst a challenging market environment.
Growth in Monthly Recurring Revenue (MRR)
MRR grew by 6.9% year-over-year, compared to 4.1% a year ago.
HelpDesk Success
HelpDesk showed a phenomenal quarterly result with a 126% MRR growth over the year.
First $1 Million Annual Contract
Secured first customers with an annual contract value of $1 million through upselling.
Improved Payment Levels
Payments received increased by 3.3% year-over-year and 4.8% compared to the previous three months.
New Partnerships
Entered the HubSpot app Partner program, providing a high-quality LiveChat integration.
LIVECHAT Software SA (LCHTF) Earnings, Revenues Date & History
The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced
The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.
Beat
Missed
LCHTF Earnings-Related Price Changes
Report Date
Price 1 Day Before
Price 1 Day After
Percentage Change
Apr 02, 2025
$13.77
$13.77
0.00%
Feb 27, 2025
$12.30
$12.30
0.00%
Aug 23, 2024
$19.94
$19.45
-2.46%
Jun 21, 2024
$20.34
$20.34
0.00%
Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.
FAQ
When does LIVECHAT Software SA (LCHTF) report earnings?
LIVECHAT Software SA (LCHTF) is schdueled to report earning on Aug 28, 2025, TBA (Confirmed).
What is LIVECHAT Software SA (LCHTF) earnings time?
LIVECHAT Software SA (LCHTF) earnings time is at Aug 28, 2025, TBA (Confirmed).
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