Strong Full-Year Revenue Growth
Full-year 2025 revenue of $1.234 billion, up 32% year-over-year, demonstrating broad-based growth across products and geographies.
Quarterly and Run-Rate Momentum
Q4 revenue of $350 million, up 30% year-over-year, driving an annualized revenue run rate to $1.4 billion.
Expanding Profitability and Cash Generation
Full-year non-GAAP operating income of $169 million (14% margin) with Q4 non-GAAP operating income $51 million (15% margin). Free cash flow surged 61% year-over-year to $87 million and full-year free cash flow margin of 16%.
Net Revenue Retention and Customer Expansion
NRR reached 110%, improving by more than 200 basis points year-over-year. Customers generating >$50k ARR grew 37% to 3,912, and the number of customers generating at least $1M ARR doubled year-over-year.
International Acceleration
International revenue growth accelerated to 42% year-over-year, with revenue outside the Americas now representing more than one-third of the business; notable country momentum in Italy (+41% YoY in Q4).
AI & Product Adoption — Marketing Agent
More than 50% of campaigns created by customers using Marketing Agent are now AI-generated. Customer example: Adelson saw open rates increase 50% and revenue per campaign grow 40% using Marketing Agent.
AI & Product Adoption — Customer Agent and Service
Customer Agent deployment delivered measurable service improvements: resolution rates increased by ~20 percentage points and monthly resolution volume rose >50% since Black Friday/Cyber Monday. Example: LifeStraw reported a 111% increase in AI-generated sales from agent recommendations and >100% increase in average order value.
Platform Scale and Data Advantage
Platform processed ~half a trillion customer interactions across 8 billion consumer profiles, generating ~3.7 billion daily signals and supporting 193,000+ customers in 100+ countries — a foundational dataset powering personalization and agents.
Customer Mix and Cross-Sell Progress
60% of ARR comes from multiproduct customers and over 15% of ARR from customers adopting at least three products. SMB+ mobile adoption notable with >29% of SMB+ customers using text and WhatsApp.
Raised 2026 Guidance from Strong Baseline
2026 revenue guidance raised to $1.501B–$1.509B (21.5%–22.5% growth) with projected non-GAAP operating income $218M–$224M (~14.5%–15% margin). Management emphasizes guidance is derisked and assumes minimal contribution from newest AI/service products.