JPMorganChase experiences numerous cyber attacks on its computer systems, software, networks and other technology assets. Cyber attacks could take many forms, and may be designed to:
- introduce computer viruses or malicious code (i.e., "malware") into JPMorganChase's systems.
- obtain unauthorized access to JPMorganChase's systems or to confidential information belonging to
JPMorganChase or its clients, customers, counterparties or employees - manipulate or destroy data - disrupt, sabotage or degrade service on JPMorganChase's systems and websites, including those that provide online banking and other services - steal money, or - extort money through the use of so-called "ransomware."
Threat actors that perpetrate cyber attacks include individuals or groups that are:
- sponsored by, or acting on behalf of, hostile countries or terrorist organizations - cyber-criminals, or - engaged in using technology to promote a political or social agenda (i.e., "hacktivists").
JPMorganChase has experienced security breaches due to cyber attacks in the past, and future breaches are inevitable. Any such breach could result in serious and harmful consequences for JPMorganChase or its clients and customers.
JPMorganChase cannot guarantee that it will always detect cybersecurity threats to its systems or implement effective preventive measures against those threats. The reasons for this include:
- the techniques used in cyber attacks evolve frequently and increase in sophistication, and therefore a cyber attack may not be recognized until launched or may go undetected for extended periods - it is possible that a third-party, after establishing a foothold on an internal network without being detected, may gain access to other networks and systems - cyber attacks can originate from a wide variety of sources, including certain threat actors that are well-resourced and can sustain malicious activities for extended periods, and - JPMorganChase does not have control over the cybersecurity of the systems of the numerous clients, customers, counterparties and third-party service providers with which it does business.
The cybersecurity risks that JPMorganChase faces could be intensified by factors such as:
- increased volume and complexity of cyber attacks during periods of heightened geopolitical tensions - technological advances such as artificial intelligence ("AI") and quantum computing that may enable malicious actors to develop more advanced social engineering attacks, including targeted phishing attacks, and - technological advances which may counteract or nullify existing information security protections,including cryptographic protections, potentially exposing data.
In addition, JPMorganChase could be required to make significant investments in technology in order to transition effectively to more robust security protections, including quantum-resistant encryption. Any such transition may not be completed before relevant threats become operational, and JPMorganChase's interconnectedness with third parties who may be slower to adopt such protections could further increase its vulnerability to data compromise.
Furthermore, a third-party could misappropriate confidential information obtained by intercepting signals or communications from mobile devices used by JPMorganChase's employees.
JPMorganChase could become increasingly vulnerable to cyber attacks if it does not, in a timely manner, identify and address emerging threats, known vulnerabilities or shortcomings in its cybersecurity controls, or if it fails to prioritize or complete enhancements to address them particularly in jurisdictions that could pose a heightened risk to its operations, including enhancements relating to:
- preventing unauthorized access and protecting against the misuse of access, including the maintenance and enhancement of controls related to secure software development practices and identity and access management, including controls relating to the management of administrative access to systems - detecting, escalating and effectively addressing in a timely manner any vulnerabilities that may be present either in internally-developed software or externally-provided software or services, including vulnerabilities that could allow the attackers to exploit unknown security flaws in software and hardware (i.e., "zero-day vulnerabilities")- appropriate oversight of third-party vendors in support of the secure development and maintenance of internal software and systems - controls related to technology asset management and inventory systems to prevent undetected vulnerabilities that could undermine JPMorganChase's ability to operate an effective control process - upgrading systems and controls to protect JPMorganChase and its clients and customers from the impact of distributed denial-of-service attacks, or to recover from outages that could be caused by a malware or ransomware attack - the continuing migration of technology systems of customer and client-facing services, including digital banking and other internet-based products, to the cloud, and modernization of those services - strengthening network security and managing outbound connections to reduce the risk of data loss - identifying, assessing and mitigating insider threat activities that could lead to the misuse of JPMorganChase's systems or client and customer information, and - integrating acquired businesses, including where system integration may be complex or may require extensive and lengthy remediation or enhancement of controls.
Any of the above cybersecurity risks to which JPMorganChase may be exposed could also affect JPMorganChase's vendors or other third parties with which it does business or is interconnected, including governmental entities and other market participants. A successful circumvention of JPMorganChase's systems of any of those third parties could cause serious negative consequences, including:
- significant disruption of or loss of access to JPMorganChase's operational systems and those of its clients, customers and counterparties - misappropriation of confidential information of JPMorganChase or that of its clients, customers, counterparties, employees, regulators or other parties - disruption of or damage to JPMorganChase's systems and those of its clients, customers and counterparties - the inability, or extended delays in the ability, to fully recover and restore affected data, or the inability to prevent systems from processing fraudulent transactions - demands that JPMorganChase pay a ransom to a malicious actor that has perpetrated a cybersecurity breach - unintended violations by JPMorganChase of applicable privacy and other laws - financial loss to JPMorganChase outside of cyber insurance policy coverage, or losses to its clients, customers, counterparties or employees - loss of confidence in JPMorganChase's cybersecurity and business resiliency measures - significant exposure to litigation, investigations by governmental authorities and penalties, and
The extent of a particular cyber attack, the methods used by threat actors, and the steps that JPMorganChase may need to take to investigate the attack may not be immediately clear, and it could take a significant amount of time before such an investigation can be completed. While such an investigation is ongoing, JPMorganChase may not know the full extent of the harm caused by the cyber attack, and that damage could continue to spread. These factors could inhibit JPMorganChase's ability to provide rapid, full and reliable information about the cyber attack to its clients, customers, counterparties and regulators, as well as the public. Furthermore, it may not be clear how best to contain and remediate the harm caused by the cyber attack, and certain errors or actions could be repeated or compounded before they are discovered and remediated. Any or all of these factors could further increase the costs and consequences of a cyber attack.